Cancellation Policy

Last updated: October 21, 2026

Mesh is sold by Eyecandy. This policy explains how to cancel an order and what happens at each stage.

1. Cancelling before dispatch

Orders can be cancelled at no cost until the parcel is handed to the courier, normally within 1–2 working days of ordering. Email us with your order number and the name the order was placed under, and we will confirm the cancellation by reply.

If you have already paid, the full amount, including any shipping charge, is refunded to your original payment method within 7 working days of the cancellation being confirmed.

2. Cancelling after dispatch

Once a parcel is with the courier we cannot recall it. You have two options:

• Refuse the delivery. The courier returns the parcel to us and we refund the price of the band once it reaches us. The original delivery charge is not refunded.
• Accept the delivery and return it. Follow our Return & Refund Policy within 14 days of delivery.

3. Changing an order

To change the quantity or the delivery address before dispatch, email us as soon as you can. We will update the order where the parcel has not yet been packed; otherwise we will cancel it so you can place a new one.

4. Cancellations by us

We may cancel an order if the item is out of stock, if the delivery address is outside the areas we serve, if we cannot verify the order details, or if the order appears to be fraudulent. If we cancel, we tell you why and refund anything you have paid in full.

5. Pre-orders and waitlist orders

Where a band is sold ahead of availability, you may cancel at any point before it ships and receive a full refund. If the expected shipping date moves back by more than 30 days, we will tell you and you may cancel on the same terms.

6. Refund timing

Approved cancellation refunds are processed within 7 working days. Bank transfers and card refunds can take a few days more to appear, depending on your bank.

Contact

Eyecandy
24-A Gosha Ahbab Society, Inside Tech Society, Canal Bank Road, Lahore 54590, Pakistan
info@mesh-fit.com
mesh-fit.com