Return & Refund Policy
Last updated: October 21, 2026
Mesh is sold by Eyecandy. This policy explains when you can return a Mesh 2.0 band, how refunds are handled, and what the band must be in to qualify.
1. Return window
You may request a return within 14 days of the day your order is delivered. Requests made after 14 days cannot be accepted except where the band is faulty and still under warranty.
2. Condition of returned items
To be accepted, the band must be:
- In its original condition, with no damage beyond normal inspection
- Returned with the charger, strap, and any accessories supplied with it
- Returned in the original packaging where possible
Hygiene matters with a wrist-worn device, so bands returned heavily worn or soiled may be refused or refunded in part.
3. Faulty or damaged on arrival
If your band arrives damaged, incomplete, or does not power on, tell us within 7 days of delivery. Send photographs of the item and the packaging to info@mesh-fit.com and we will replace it or refund it in full, including delivery charges. You will not pay return shipping in this case.
4. How to start a return
- Email info@mesh-fit.com with your order number, the name the order was placed under, and the reason for the return.
- We reply with a return reference and the address to send the band to.
- Pack the band securely and send it with a trackable service.
Please do not send a band back before you have a return reference from us, as we cannot match unmarked parcels to orders.
5. Refunds
- We inspect returned bands within 3 working days of receiving them.
- Approved refunds are issued to the original payment method, or by bank transfer for cash-on-delivery orders.
- Refunds are processed within 7 working days of approval. Your bank may take a few days more to show the credit.
- The price of the band is refunded in full. Original delivery charges are refunded only where the band was faulty or sent in error.
6. Return shipping costs
Where you are returning a band because you changed your mind, you pay the return shipping. Where the band is faulty, damaged on arrival, or not what you ordered, we pay it.
7. Exchanges
We do not run a separate exchange process. If you want a different item, return the band under this policy and place a new order.
8. Warranty
Hardware faults that appear after the return window are handled under the warranty supplied with the band at the time of purchase, separate from this policy.
Contact
Eyecandy
24-A Gosha Ahbab Society, Inside Tech Society, Canal Bank Road, Lahore 54590, Pakistan
info@mesh-fit.com
mesh-fit.com